Introduction

Gloria Jeans Coffees KSA (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, hold, use, and disclose your personal information when you interact with us, including through our website, mobile app (if applicable), and in our stores.

Collection of Personal Information

We collect personal information in various ways, including:

• When you visit our website or mobile app (if applicable)
• When you make a purchase in-store
• When you sign up for our loyalty program or mailing list
• When you participate in surveys, promotions, or contests
• When you contact us through social media, email, or phone

The types of personal information we collect may include:

• Name
• Contact details (email address, phone number)
• Demographic information (age, gender)
• Purchase history
• Loyalty program information
• Information collected through cookies and similar technologies (browsing activity, device information)

Use of Personal Information

We use your personal information for various purposes, including:

• To process your orders and transactions
• To send you marketing communications (with your consent)
• To personalize your experience on our website and mobile app (if applicable)
• To improve our products and services
• To comply with legal and regulatory requirements

Disclosure of Personal Information

We may disclose your personal information to third-party service providers who help us operate our business, such as payment processors, marketing agencies, and data analytics providers. We will only disclose the information necessary for them to perform their services.

We may also disclose your personal information if required by law or to protect the rights and safety of ourselves, our customers, or others.

Your Rights

You have the right to access, correct, and delete your personal information. You can also opt out of receiving marketing communications from us. To exercise these rights, please contact us using the information below.

Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.   

Links to Other Websites

Our website and mobile app (if applicable) may contain links to other websites. We are not responsible for the privacy practices of these other websites.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and mobile app (if applicable).   

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@gloriajeansksa.com